Delta was slapped with a class action after the July CrowdStrike ended which resulted in flight cancellations.
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Delta Air Lines is facing a class action lawsuit, saying the airline refused to reverse a global technical outage last month.
Among the airlines, Delta was the hardest hit by the outage, having to cancel thousands of flights, because critical systems were disrupted due to the incident.
The lawsuit was filed Tuesday in the US District Court for the Northern District of Georgia Atlanta Division on behalf of Delta customers affected by the outage. In it, customers alleged that Delta refused or ignored their requests for immediate refunds for canceled or delayed flights.
The complaint also alleges that Delta did not provide all affected passengers with vouchers for meals, hotels, and ground transportation and continues to refuse or ignore requests for reimbursement for those unexpected expenses.
“These wrongful, illegal, and unconscionable actions resulted in Delta unjustly enriching itself at the expense of its customers,” the lawsuit states.
The complaint states that the plaintiffs are seeking refunds for all Delta customers whose flights were canceled or significantly affected by the outage.
Delta, based in Atlanta, did not immediately respond to a request for comment.
The US Department of Transportation is investigating why Delta failed to recover as quickly as other airlines. Transportation Secretary Pete Buttigieg said last month that the department would also review Delta’s customer service, including “unacceptable” lines to get help and reports of unaccompanied minors being stranded at airports.
On Tuesday, Microsoft announced that it will join cybersecurity software company CrowdStrike in its fight against Delta, which accuses the companies of causing several thousand canceled flights following the end of July.
A Microsoft representative said Delta’s key IT system may have been serviced by other technology companies, not Microsoft Windows.
Delta CEO Ed Bastian previously said a worldwide technology outage that began with faulty upgrades from CrowdStrike to devices running Microsoft Windows cost the airline $500 million. Bastian raised the threat of legal action.
On Tuesday, Delta said it has a long history of investing in reliable service including “billions of dollars in IT capital expenditures” since 2016 and billions more in annual IT expenditures. It declined to comment further.
CrowdStrike also disputed Delta’s claims. Both it and Microsoft said Delta reneged on their promises to help the airline recover from last month’s outage. A Microsoft representative said CEO Satya Nadella emailed Bastian during the shutdown, but the Delta CEO did not respond.
– Michelle Chapman, Associated Press business writer
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