Curb’s Secret to Taxi Service Efficiency with Analysis

This week it continues How Success HappensI had the pleasure of speaking with Vishal Dhawan, chief product and technology officer at Curb. With exceptional technology and product development work, Dhawan has played a key role in revolutionizing the taxi industry. We delve into his career journey, the latest innovations at Curb and his vision for the future of urban mobility.

You can listen to our full conversation above, and below, I’ve pulled out three key takeaways that I found most inspiring.

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1. Use data and analytics to innovate

Dhawan has seen the taxi industry develop tremendously over the past decade. Under his leadership, Curb has become a beacon of innovation, integrating technology to make taxi services more efficient and user-friendly. He explained how data analysis is important for improving ride-sharing services and reducing urban congestion.

Over the past 10 years at Curb, Dhawan has focused on building Curb’s strong market base in payments and rental car products. He led the development of the largest licensed taxi platform in the US, connecting more than 50,000 vehicles and 100,000 drivers in more than 65 cities. “We have created a platform that uses data and analytics to ensure efficient ride-sharing services, which significantly reduce urban congestion,” he said.

2. Have a clear mission and prioritize customer experience

One of the most interesting parts of our conversation was Dhawan’s overview of Curb’s flagship projects and the company’s commitment to its drivers. From its advanced vehicle dispatch system to the integration of electric vehicles, Curb is setting new standards in sustainable and user-friendly transportation. Dhawan highlighted Curb Flow, a new platform that improves curbside space management to improve traffic flow and reduce congestion.

“Curb Flow is designed to create an open network of sources for ride-hailing needs, increasing revenue and options for drivers and delivery partners alike,” said Dhawan. He also emphasized the company’s commitment to ensuring fair wages, comprehensive support and advanced tools to improve the driving experience. “At Curb, our driver-first approach is at the core of our business, ensuring our drivers are well supported and motivated.”

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3. Design the future with AI and machine learning

Dhawan shared an interesting vision of the future, focusing on cyber security and inclusive urban transport. He detailed how Curb uses machine learning and AI to improve performance. This technology enhances driver training courses, communication programs and incentive programs. “Machine learning helps us analyze driver behavior and performance, enabling personalized training modules and feedback systems,” Dhawan said. “Our goal is to create a safe, efficient and inclusive transportation system through the use of advanced technology.”

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